We take your privacy very seriously. Along with the new laws put in place, please find our full Privacy Policy & GDPR information below.

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Privacy Promise

We want you to rest assured that your data is always respected as it represents who you are. We will never sell or pass your data to third parties and only will use the information you provide to us, safely, securely and only to communicate with you about our projects and services.

You are in control

We believe in 100% transparency, so you can be assured your data is safe, secure and protected.

Who is responsible for your data?

Our Privacy Policy applies to the personal data that M & W Electrical Limited collects and uses.

What personal data do we collect?

When using the term “personal data” in our Privacy Policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold. We collect personal data from you when you use our website, services or contact us.

Categories of data

We may collect and process the following categories of information about you:

Your name and surname and your contact details (email address, telephone number and postal address)When you complete a contact form requesting more information about us or our services
The communications you exchange with us (for example, your emails, letters or callsWhen you contact us or you are contacted by us
Your posts and messages on social media directed to M & W Electrical LimitedWhen you interact with us on social media
Your feedbackWhen you reply to our requests for feedback

Sensative data

We do not collect any sensitive data from /of you.

How we use your data

To communicate with you. We use the contact details that you have provided so we can communicate with you with project updates, meeting confirmations, meeting notices, chasing payments and more. These communications (personal email and sms) are not used for marketing purposes. If you have filled out an enquiry /contact form on our website, we will use these details to contact you.

To improve your customer experience. We use your data to tailor our services to your needs and preferences to provide you with the best possible customer service and product solutions. We may obtain information on how you found us, which services you searched for in order to understand your preferences and also gain insight.

To inform you about news and offers. At the moment we do not carry out any email marketing, but we may in the future. If you are happy to receive marketing communications, we will provide you with news or offers that may be of interest.  If you do not want to receive marketing communications from us can also choose to opt out from receiving marketing communications at any time, by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us.

Please note that we do not share your contact details and other personal data with other companies or sell your data. Your data may be used for marketing purposes.

Security of your data

Your data is stored in 2 locations. 1) Your data is primarily stored at our office premises. All data on our servers here are SSL encypted.

Cookies & Tracking

At this moment in time, we use Google Analytic and tracking cookies which track your location, device, screen size, and how long you stayed on the website. This helps us to improve your website and understand visitor movements.

Storing data

Your data is stored in 2 locations. 1) Your data is primarily stored at our office premises. All data on our servers here are SSL encypted.

Data access

Staff do have access to your data in order to process your requirement.

Data request

You can request a copy of the data that we hold at any time. Please email your request to info@mandwelectrical.co.uk. We will action this within 24 hours, which gives us time to collage, and provide the information in a secure encrypted password protected zip file which can be transmitted or posted to you at no cost.

Data deletion

You have the right to request a full deletion of your data that we hold. Please send your request to info@mandwelectrical.co.uk and we will action your request with no cost involved. We will do this within 24 hours of your notice. This gives us the time to full remove all traces of your details.

Policy amendments

We may make changes or updates to this Privacy Policy from time to time, including as part of the new EU GDPR law. New versions of this policy will be made available on this page.

Competitions

From time to time we may provide competitions, free gifts and free services. Your data that you provide will be used for the following.

  1. We will use this data you provide to contact you about your enquiry.
  2. We will use this data for our newsletter.
  3. We will use this data for understanding visitor movements and engagements.
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GDPR Law

To comply with the EU GDPR Law, we have to legally inform you what information we collect, how we use it, how you can obtain it and more.

100% Transparency

We understand that it can be very complicated to understand Privacy Policies. That is why we have made it very simple and clear for you to understand.

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